Re: Rollback (again) from lvl 41 to lvl18

[AdminAdmin]

I didn't log from any other device nor app. None of the solutions above fixed my issue. The rollback happened a day or 12hours before the update. I thought that the update would fix the problem but I'm still stuck in  lvl18

Alright, can you please send us a video recording as a proof of rollback? Login to your account and show your character profile. Please include the current date today by checking the live PVP lobby, as it will show the remaining days for the reward as proof that it just happened lately.

Please send a private or direct message from this point onward and include the link to the video recording.

We are asking you this since we don't have control over our players saved progress, and it's impossible for us to modify it. But we will see what we can do.

Regards

[dmoguide2]

I didn't log from any other device nor app. None of the solutions above fixed my issue. The rollback happened a day or 12hours before the update. I thought that the update would fix the problem but I'm still stuck in  lvl18

[AdminAdmin]

Hi, did you log in from a different device when this happened? If so, log back to your original device and check your character level if it's right.

From the original device, make sure to turn on automatic sync
"Settings -> Accounts -> Google -> Account sync" and make sure that "Play Games Cloud Save" is on.'

Play the game and complete one mission to trigger a save.

With update v0.6.0.326, the game will prevent you from logging in when you have an un-synch save.

If the above didn't work, please try the following:
- Clear the cache of the app
- logout your Google account from the game and log in again.

Regards

[lequinox]

Up

[dmoguide2]

[dmoguide2]

I just log onto the game and my account went back from lvl41 to lvl18. I´ve lost jutsus, tokens and the stats reset item

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