Character bug?

[Theodus]

Im not sure who to regarding my issue so I'll just post it here. I just created my first account today and decided to buy something from the store thereafter. A few minutes later, I got a pop-up message saying I need to restart my game which I did. Imagine my surprise when I logged back in and did not see my character. I tried creating another just in case and could not use the same name which means the character still exists and I just had no access to it or the servers just dont delete them. I have my receipts on my email to prove my purchase

[RaijinModerator]

Im not sure who to regarding my issue so I'll just post it here. I just created my first account today and decided to buy something from the store thereafter. A few minutes later, I got a pop-up message saying I need to restart my game which I did. Imagine my surprise when I logged back in and did not see my character. I tried creating another just in case and could not use the same name which means the character still exists and I just had no access to it or the servers just dont delete them. I have my receipts on my email to prove my purchase

Hi, please contact me on my facebook so that we can communicate easier, this is my facebook account:
https://web.facebook.com/janjerkszxc/